Platten’s Fish and Chips Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2018 GDPR).
1.What information do we collect
We may collect the following information:
Name
Contact information including email address
Other information relevant to customer offers
When you visit our website (including the mobile optimised version of the website accessible from your portable hand-held device) you may provide us with personal information such as name, email address. You may provide us with Information in a number of ways:
(a) by supplying us with the Information as listed above, on the Contact Us online
form in which case we may retain the content of your email messages together with
your email address and our responses in a secure area
(b) by signing up to our newsletter, in which case all data is held in a
secure third party platform.
(c) by applying for a job, in which case your data will be stored safely and will not be used for any marketing purposes or shared with any third parties without your permission. Your data will be deleted once the recruitment process for your application is completed.
(d) by making an online booking or to place an online order, in which case all data is stored on our third party partner platform.
2. How we use the information
We will not disclose your information to any third parties. Our internal procedures cover the storage, access and disclosure of your information. When you agree to sign up to our rewards and news updates we need to know your name and email address. We gather this information to allow us to provide you with a monthly email containing information about offers or news we think may be of interest to you. You can unsubscribe from our contact list at any time by replying to a marketing email with the word “unsubscribe” in the subject line or by emailing us. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
3. Where we store the information
Storage of data is password protected and securely kept in top tier third party platform. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. Updating your information
If any of the information that you have provided to us changes, for example if you change your email address or name, please let us know at plattens.wells@gmail.com
5. Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
6. Marketing Permissions
We will send you from time to time news, offers and industry insight via email but we will not do so without your express consent. If you do not wish to receive any further email please use the unsubscribe option in the email or alternatively contact us at plattens.wells@gmail.com
7. Changes to this Policy
We reserve the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the Policy on your first use of the website following the alterations.
8.Cookies
We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.
If you register with us or if you continue to use our site, you agree to our use of cookies.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Each cookie contains a unique reference number only (no personal information) which is used to confirm you are authorised to adjust/update your details.
9. Google Analytics
To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.
10. Content Managed System
The Content Management System (CMS) that runs this website is fully secure. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.
[Please note that our advertisers may also use cookies, over which we have no control.]
Sharing tools in the form of Facebook and Twitter share buttons feature on this site, these third party websites may set a cookie if you are logged in to their service. Please refer to the Facebook and Twitter cookies policies.
This website contains ‘embedded’ YouTube content, a cookie may be set upon playing these videos, the relevant privacy policy can be found here.
You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. Click here to find out more on managing cookies, including step-by-step instructions for a range of browsers.
Except for essential cookies, all cookies will expire after 2 years. For more comprehensive information on what cookies are and how they affect you, please visit www.allaboutcookies.org.
11. Security
Whilst we will do our best to protect your information, we cannot ensure the security of your
data transmitted to our website. Any information you submit is sent at your own risk. Once
we have received your information we will use strict procedures and security features to
prevent unauthorised access. We maintain the highest standards of security, however the
transmission of information via the internet is not completely secure.
12. Terms of Use
Accuracy
While every effort is made to ensure that the information contained in this site is correct, Platten’s Fish and Chips Ltd makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law. Some of the photographs displayed on this site are for example purposes only and do not always represent us.
We may make changes to any content and information contained on this site, at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet your requirements. Use of this site constitutes your acceptance of these Terms and Conditions.
Copyright
The legal ownership and any copyright or other intellectual property rights in the site and its design, text, graphics, software and all other material on the site belong to Platten’s Fish and Chips Ltd or its agents at all times, unless otherwise stated.
You may only download material or view and/or print a single hard copy for private or non-commercial use and no part of the site or its material shall otherwise be produced, transmitted or made available on a network without the prior written permission of
Platten’s Fish and Chips Ltd
Framing/Linking
Any framing of or linking to this site is prohibited without the prior written permission of Platten’s Fish and Chips Ltd.
Platten’s Fish and Chips Ltd is not responsible for the content or reliability of any websites linked to from its site
Access
While we endeavour to ensure that this site is normally available 24 hours a day, we shall not be liable if for any reason this site is unavailable at any time or for any period. Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Liability
We shall not be liable for any loss of income, profits, goodwill data contracts or any type of special indirect or consequential loss arising from the inability to use or misuse of this site or any linked sites. Platten’s Fish and Chips Ltd does not warrant that this site or the server that makes it available are free of viruses or other harmful components.
Jurisdiction
The contents and use of this site are governed by English Law.
Company Information
Registered office address
12 The Quay, Plattens Fish & Chip Shop, Quayside Wells Next The Sea, Norfolk, NR23 1AH
Company Registration No: 04592710
© Platten’s 2026 | Website designed by Eat Marketing
